Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
We have unified user presence, queue status, and extension status all into one place!
We now have logic in place to prevent duplicating 1Stream usernames when creating new users
Now you can set your preferred date format to match your locale which which will reflect in all 1Stream apps
Now Native Autotask Workflows will kick off regardless of ticket status from the 1Stream apps
You can now select from any active Contract or Agreement in Autotask when adding new or adjusting existing tickets
If you have adopted Hudu then it is the end destination of all notes, docs, how to's, passwords, and more for all of your clients. Now, bvoip allows you to screen pop directly into a client's Hudu Account automatically when inbound calls come in to your team!
You can now use targeted URL's to filter for the exact view you want rather than constantly having to do it manually for TV's, Monitors, etc
We added a quick screen pop button into our Ticket Edit Screen so you didn't have to go backwards in your workflow
You can select agreements when updating tickets from 1Stream. We also went a step further and made sure to filter out expired or inactive agreements too!
You can now see all recent notes, updates, and ticket timeline history in the 1Stream Apps!
