Seven AI agents that know your PSA, your tickets, and your team. Plus on-call coverage that lets you sleep through the night.
Generic AI doesn't understand MSP workflows. Ours was built for them, from caller verification through ticket close-out, every agent is trained on the work your team actually does.
1Stream AI & Automation includes seven AI agents purpose-built for MSP workflows: AI Attendant, Caller ID & Verification, Smart Routing, Ticket Triage, Auto-Notetaking, AI Alerting, and Signal On-Call. Each agent connects to your PSA and RMM stack, layers on top of voice and messaging, and runs independently. Mix, match, or turn any of them off at the admin level.
Most "AI for business" tools are built on the same foundation models everyone else uses, then dressed up with a UCaaS skin. They can transcribe a call. They can summarize an email. They can't tell the difference between a critical Autotask ticket and a billing question.
1Stream's AI agents are different. Each one is purpose-built for a specific MSP workflow, trained on the patterns of how techs actually work, integrated natively with your PSA, your documentation, and your customer data.
They don't just listen to calls. They understand them.
Each agent is purpose-built for a specific MSP workflow. Use one, use them all, or use none, you decide.
The first voice your callers hear. Greets them naturally, asks why they're calling, and listens carefully, no menu trees, no "press 2 for billing." Most callers don't even realize they're talking to AI until they say so.
Cross-references inbound numbers against your PSA, surfaces caller identity, ticket history, and account context. Sends PIN verification when sensitive actions are involved.
Routes calls based on context, not extension. Mentions ticket #4821? Goes straight to the assigned tech. New issue? Routes to account manager. Unknown caller? Creates a ticket and dispatches.
Reads inbound issues, classifies by category and urgency, assigns priority, and dispatches to the right queue. The work that used to require a senior tech, now done before the human picks up.
Logs time entries, attaches recordings, summarizes the call, captures follow-ups, scores sentiment, and writes coaching notes, all directly into the ticket. Tech hangs up; ticket is already updated.
Watches for SLA risks, sentiment drops, and unusual patterns, then escalates via call, text, or email. Catches the issues that would otherwise become next week's churn risk.
Phone tree alerting that escalates until someone picks up. Auto-login from your team schedule. Manager fallback. So you sleep through the night.
Full deep-dive below ↓Your managers can review maybe 2% of calls. TechRadar hears the other 98%: every call scored across seven quality dimensions, client risk flagged before the QBR, burnout signals surfaced before the resignation, and coaching proposals your managers approve. Follow one call through it and see.
Set up your on-call rotation once. When an after-hours call comes in, Signal works through your phone tree, phone, text, email, until someone actually picks up. If they don't, it escalates automatically.
The result: your on-call tech gets reached fast, your manager gets notified the moment something falls through, and you sleep through the night.
Most MSPs don't run AI as a replacement. They run it as backup. You decide when AI picks up, and we'll respect whatever you choose.
Calls that would've hit voicemail get AI triage instead, issues captured, tickets created, customers acknowledged. No more "Tuesday at 11am" call disasters.
Coverage when humans are off. Urgent issues escalate via Signal to on-call; everything else queues for morning. Better than voicemail, better than no answer.
Want AI as your first responder during business hours? It's ready. But it's never the default, you turn it on when you're confident, not before.
Tell us your tech count, call volume, and rate. We'll calculate exactly what AI gives back to your team, in dollars, hours, and FTE-equivalents, and email you the full report.
Run the reclaim calculator →We've heard them all. Real answers, not marketing speak.
Fair. Bad AI is genuinely worse than a human, we agree. But two things are true here:
First, the AI Attendant is much better than the alternative most clients face today, which is voicemail, hold music, or an IVR menu tree. Modern AI handles greeting, intake, and routing in natural language, most callers don't even realize they're talking to AI until they hear it routing them properly.
Second, you don't have to use it during business hours. The most common deployment is overflow + after-hours only, humans pick up first when techs are available, AI catches what would've fallen through the cracks otherwise. Your call, literally.
Time entries are exact, pulled from the call duration, not estimated. The AI just knows when the call started and ended.
Summaries and transcripts are generated by the same foundation models that power leading enterprise AI platforms, then cross-checked against the call recording. Techs review and edit before posting if they choose, the AI fills in the draft, the human approves it (or doesn't).
In practice: most techs don't edit because the summaries are accurate enough to ship as-is. But the option is always there.
Call data is processed within the 1Stream platform under our partner-tier data agreements, not shared with third-party AI vendors for training. Recordings, transcripts, and summaries stay in your tenant.
For MSPs supporting healthcare, finance, or other regulated end-clients, BAAs are available and we have specific configurations to support compliance requirements. Talk to us about your stack and we'll walk you through what applies.
Yes, toggle in admin. Each agent is independent: you can run AI Attendant but skip auto-notetaking, run notetaking but skip routing, etc. Mix and match.
Plus: month-to-month contracts. If 1Stream stops earning your business, you cancel. No penalty, no fight.
No. It's going to give them their afternoons back.
The work AI eliminates is the work techs already hate, copy-pasting summaries into PSAs, manually logging time entries, reading back ticket numbers. Nobody got into IT to do data entry.
What's left for the humans is the actual technical problem-solving, the part of the job that's interesting, billable, and what your clients are actually paying for.
Most MSPs are running calls through 1Stream within 1-2 weeks of signing, depending on PSA complexity and porting timing. AI agents activate as part of normal onboarding; no separate "AI install" project. Our team walks you through it.
20 minutes. We'll show you the agents working inside your tools, with your team's data.
