Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
In addition into customer facing notes and resolution notes we now provide the option for internal notes for on tickets too
Now you can predefine the default agreement tickets would apply to so that your service desk techs don't have to choose incorrectly
For ConnectWise Manage, Autotask, Infusionsoft, Hubspot, Salesforce we now have synchronized contact notes between the 1Stream Apps and the CRM of Choice
Now you can use these features on Internal Notes just like you can on Customer Facing Notes
You can now choose what the default tab that contacts open up to at the CRM level for the entire org
Now you can select what is more important at the CRM level across your entire org and save clicks!
Easily mark your note as the final resolution note on a ticket
Create a library of quick notes that you can use with Internal Notes
You can now keep your defaults in place and easily throw this dashboard up on a second monitor or TV to keep an eye on things!
An easy way to see separated calls depending on if the call came from a call queue or was a direct call
