Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
We have added a Widget to our Dashboard so you can easily track forwarded calls to outside numbers from any extension
This is a great tool to pop a message, note, or call script for inbound calls to a specific phone number.
With custom statuses you are no long chained to the generic Available or Away Statuses that every phone system offers!
You can now click on numbers in the call history & contact record screens and the system will dial those numbers from your extension.
This keys in on how long calls sit in queue before it gets picked up by a human being!
This enables supervisors, trainers, and customer success teams to sample calls and then grade, comment, and report on call scores internally.
We have added a quick an easy tool to make sure everything is working properly with your 1Stream Account!
If you have adopted IT Glue then it is the end destination of all notes, docs, how to's, passwords, and more for all of your clients. Now, bvoip allows you to screen pop directly into a client's IT Glue Account automatically when inbound calls come in to your team!
We have added a 1 minute auto refresh function to our base dashboard in the 1Stream Portal so that you can throw this up on a monitor or tv for a constant view of call progress for the day.
This strategic Supervisor Dashboard creates the visibility needed to see how the entire org is performing at a high level but also gives enough granularity to drill down into an individual agent or team member.
