Submit a ticket, find a how-to, or talk to someone. Every link below goes directly to the resource that gets your issue moving.
Submit a ticket and track every request. Most tickets get a first response in minutes during business hours, within the hour otherwise.
Real-time status of every 1Stream component. Subscribe to incident updates so you hear it from us first.
Territory phone numbers and direct contacts. Open a ticket first if you can, it gives the team the context to help faster.
Searchable documentation for every feature, integration, and configuration.
Every supported softphone, desk phone, and device, with exact support levels.
Structured learning paths for new admins, engineers, and technicians.
Hands-on video walkthroughs and step-by-step guides.
Schedule live one-to-one training with the onboarding team.
Our support team works 24 hours a day, every day, across timezones, coverage that exists specifically because MSPs don’t sleep on a schedule. Tier 1 handles routing and quick resolutions; Tier 2 owns the more complex work.
The fastest path is still a ticket, it gives the team context, attaches to your account history, and routes to the right specialist. If you need to talk to someone directly, our territory contacts page has phone numbers by region.
AI-integrated communications, native PSA integrations, channel-only since 2014. Twenty minutes to see it on your stack.
