Per user, per role. Not one tier for your whole org.
Pick a plan for each person based on the work they actually do. Month to month, no annual lock-in, change tiers up or down as your business changes.
1Stream offers four plan tiers for MSPs: Lite (cloud voice and messaging), View (adds PSA integration with caller lookup and screen-pop), Engage (adds contact center capabilities), and Intelligence (the full AI agent suite on top of everything). Pricing is per user, per role, not one tier for your whole organization. Pick a plan for each person based on the work they actually do. Month to month, no annual lock-in, change tiers up or down as your business changes.
Pricing is per user, per role, not one tier for your whole organization. The receptionist who lives on inbound calls doesn’t need the same setup as the field technician who only checks voicemail twice a day. Pay for what each person actually uses.
Everything is month to month. No annual lock-in. Change tiers up or down per user as roles change, headcount changes, or your business changes. We quote you on the mix you actually have, not the mix we want to sell you.
Plans stack: each tier includes everything from the one before it. Mix tiers across your team, by user, by role, by client.
Essential business communications. Starter tier.
Adds contact center and call recording.
Adds messaging, integrations, and Teams voice.
Advanced AI, BI dashboards, and identity.
| Feature | Lite | View | Engage | Intelligence |
|---|---|---|---|---|
| UCaaS, Business Communications | ||||
| Modern cloud phone system | ||||
| Auto attendants, voicemail, ring groups | ||||
| HD voice + audio conference | ||||
| Web / video meetings | ||||
| Desktop, mobile, browser apps | ||||
| Microsoft / Google integration | ||||
| Microsoft / Google SSO | ||||
| CCaaS, Contact Center | ||||
| Automatic call recording | , | |||
| Queue callbacks | , | |||
| Whisper / monitor / barge | , | |||
| Agent / supervisor tools | , | |||
| Agent wrap-up time | , | |||
| Messaging, SMS / MMS / Chat | ||||
| Internal instant messaging | ||||
| Inbound chat widget | , | , | ||
| SMS / MMS in-app (1:1) | , | , | ||
| SMS integration with PSA / CRM | , | , | ||
| SaaS Integration Platform, 1Stream IQ | ||||
| CRM contact auto-matching | , | , | ||
| Screen pop from CRM | , | , | ||
| Auto activity / time entry creation | , | , | ||
| Smart click-to-dial | , | , | ||
| Multi-CRM support | , | , | ||
| Call data & control API | , | , | ||
| Microsoft Teams Voice, Nucleus | ||||
| Teams direct routing | , | , | ||
| Teams operator panel | , | , | ||
| Teams CRM/PSA integration | , | , | ||
| On-Call & Alerting, Signal | ||||
| Voicemail escalation rotation | , | , | ||
| Auto queue login by schedule | , | , | ||
| Threshold-based queue logout | , | , | ||
| AI, Artificial Intelligence | ||||
| Intelligent call routing agent | , | , | , | |
| Caller / user verification agent | , | , | , | |
| Ticket triage agent | , | , | , | |
| Auto-notetaking + transcription | , | , | , | |
| Sentiment analysis + coaching | , | , | , | |
| Auto reply agent (SMS) | , | , | , | |
| Voicemail-to-ticket | , | , | , | |
| BI, Business Intelligence | ||||
| 1Stream reporting portal | , | , | , | |
| Custom reporting templates | , | , | , | |
| Real-time supervisor dashboard | , | , | , | |
| Real-time queue wallboard | , | , | , | |
| Call path / journey view | , | , | , | |
| Identity, 1Stream ID | ||||
| Pin code routing from CRM | , | , | , | |
| Random PIN verification (SMS / email) | , | , | , | |
| Workforce Management | ||||
| Schedule grids | , | , | , | |
| Capacity planning & forecasting | , | , | , | |
| Partner Tools (all tiers) | ||||
| Multi-tenant management portal | ||||
| White-labeled customer portal | ||||
| Custom branding (portal + devices) | ||||
Available across all plan tiers. Mix and match per user, per role.
Seven of the most-asked questions from MSPs evaluating 1Stream plan tiers.
1Stream pricing is per user, per role, not one tier for your whole organization. You pick a plan (Lite, View, Engage, or Intelligence) for each user based on the work they actually do. Everything is month to month with no annual lock-in. Tiers can be changed up or down per user as roles change, headcount changes, or your business changes. Quotes are tailored to your specific user mix during the demo and onboarding conversation.
Yes. Most 1Stream deployments mix tiers across the team. A field tech who checks voicemail twice a day might be on Lite. A help-desk technician handling inbound calls all day might be on View for PSA screen-pop. A sales rep running outbound campaigns might be on Engage for the dialer. A flagship account manager might be on Intelligence for the full AI agent stack. All managed from one 1Stream admin console, all billed under one account.
Every tier includes the core 1Stream platform: softphone, hardphone, mobile, and browser calling, SMS and MMS with one number for calls and texts, and access to the 1Stream admin console for partner management.
Yes. Tier changes are processed on the next monthly billing cycle and take effect immediately on the user's account. Upgrades activate new features within minutes. Downgrades retain access to higher-tier features through the end of the current billing period. There is no penalty for tier changes, no annual lock-in, and a simple 30-day opt-out. Move users between Lite, View, Engage, and Intelligence as often as your business needs.
Yes. MSPs operate under a single partner agreement with 1Stream, but each client tenant is provisioned independently underneath. Within each tenant, users get their own per-user, per-role tier assignment. So an MSP can have Client A with a 3-user Lite setup, Client B with a mixed Lite/View/Intelligence team, and Client C running 100% Engage, all managed from one admin console. Billing rolls up to the MSP, who bills end clients however they choose.
The full AI agent suite (AI Auto Attendant, AI Caller ID & Verification, Smart Routing, Ticket Triage, Auto-Notetaking, AI Alerting, Signal On-Call) is included with the Intelligence tier. Select AI capabilities are available as add-ons to lower tiers based on partner request. The cleanest path for MSPs going all-in on AI-integrated communications is the Intelligence tier, which includes everything.
Standard onboarding for MSP partners is included with the partner agreement. Onboarding covers initial platform setup, PSA integration configuration, number porting coordination, technician training, and a defined go-live period. Custom integration work beyond the standard catalog is scoped separately and quoted on request.
20 minutes. We'll walk you through the plan that fits and what your wholesale pricing looks like.
