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The 1Stream Platform

The smart layer between
your tools and your customers.

1Stream listens to your tech stack and orchestrates every conversation: voice, SMS, chat, video, and email. Across the 200+ tools you already use.

── Your MSP Tech Stack ──
PSAs
Autotask
ConnectWise
HaloPSA
Documentation
IT Glue
Hudu
+ more
Operations
RMM
Backup
Cybersecurity
1Stream
Communications Layer · AI Orchestration
Voice
SMS
Chat
Video
Email
── Your Customers ──
In short

The 1Stream Platform is a complete communications stack for MSPs: voice, contact center, SMS, video, and seven AI agents, layered with native integrations to ConnectWise PSA, Autotask, HaloPSA, and 200+ other MSP tools. It captures every conversation, automates routing and notes, and gives full real-time context to every tech.

Anatomy of a call

From first ring to closed ticket.

Scroll to follow a single call as 1Stream orchestrates every step: before, during, and after.

Step 01

The phone rings. A customer needs help.

It starts the same way every support call starts, a phone number, a problem, and a customer who wants someone to fix it. Fast.

Incoming Call
+1 (555) 248-3107
Step 02

AI answers, if you want it to.

The 1Stream AI Attendant greets the caller, asks why they're calling, and listens carefully. It works with natural language, no menu trees, no "press 2 for billing."

But here's the thing, you decide when AI picks up. Most MSPs don't run AI as a replacement. They run it as backup:

Overflow when everyone's busy
Calls that would've hit voicemail get AI triage instead, issues captured, tickets created, customers acknowledged
Nights, weekends, & holidays
Coverage when humans are off, urgent issues escalate to on-call, everything else queues for morning
Front line, by choice
If you want AI as your first responder during business hours too, it's ready, but it's never the default
100% configurable. AI is optional, never forced.
Step 03

Smart routing using your PSA data.

AI cross-references the caller against your PSA in real time. Mike from Acme. IT Director. Already has ticket #4821 open. His tech is Tom.

What happens next depends on the situation:

Mentioned a ticket number?
Routes straight to the tech who's been working it
Just calling about general support?
Routes to their account manager
New issue, no existing ticket?
AI creates the ticket, gathers details, dispatches
Step 04

Identity verified. No social engineering.

Before the call connects to a tech, AI sends Mike a 4-digit PIN via SMS. He reads it back. Verified. The tech knows for certain it's actually Mike, not someone with his phone number.

Critical for compliance, security, and avoiding the kind of call-based social engineering that's increasingly common in MSP attacks.

Step 05

Tom picks up. Already in the loop.

When Tom answers, his screen already shows everything: it's Mike, identity verified, calling about ticket #4821. Three open tickets at Acme. 98% SLA. Quick-access links to Autotask, IT Glue, Hudu, and the RMM are right there.

Tom doesn't say "can you spell your last name?" or "what was your account number again?"

He says "Mike, I see the replication errors. Walk me through what's happening right now."

The customer experience
A real human, who already knows them, who has the context, who can actually help. No re-explaining. No transfers. No "let me pull up your account."
Step 06

Hangup. AI does the rest.

Tom hangs up. The next part normally takes 5-10 minutes of after-call work. With 1Stream, it's already done before Tom can pick up his next call:

Time entry logged
Posted to ticket automatically
Recording attached
Linked directly in Autotask
AI summary written
Concise, accurate, ticket-ready
Sentiment scored
8.7, positive interaction
Follow-ups extracted
Onsite, runbook, ETA email
Coaching tips noted
For Tom and his manager
Line-by-line transcript
Full searchable record, attached to the ticket forever
The math
~6 minutes saved per call.
Multiplied across every tech, every day, every year.
1Stream Signal · After-Hours On-Call

For when something breaks at 2am.

Set up your on-call rotation once. When an after-hours call comes in, Signal works through your phone tree, phone, text, email, until someone actually picks up. If they don't, it escalates automatically.

The result: your on-call tech gets reached fast, your manager gets notified the moment something falls through, and you sleep through the night.

Multi-channel reach
Phone → text → email, in your chosen order, until someone responds
Auto-escalation
Set a threshold. If on-call doesn't answer, the next person up gets pinged automatically
Manager fallback
When the entire phone tree fails, the manager (you) gets the call, never silently dropped
Drops the dropper
Tech who didn't pick up gets bumped from the queue, no more waiting on the same person twice
Schedule-aware auto login
Upload your team's queue schedule once. Signal auto logs them in at shift start, out at shift end. No more "oh I forgot to log in" at 8:03am.
── 2:14 AM, Critical Alert ──
Acme Mfg, Server down
RMM alert · Production server unreachable
JD
Jenny D · On-call tech
📞 No answer·💬 No reply·✉️ No reply
Bumped
MC
Marcus C · Backup on-call
📞 Answered in 18s
Engaged
Manager auto-notified that Jenny was bypassed. Logged for next 1:1.
✓ Resolved in 23 minutes · You slept through it
Five pillars, one platform

Built for how MSPs actually work.

Each pillar works on its own. Together, they form the only communications platform purpose-built for IT & MSPs.

Pillar 01 · Featured

How It Works

The technical depth of the comms layer, bidirectional sync, real-time orchestration, no middleware. This is the engineering story behind every other pillar.

Read the architecture deep-dive →
200+
Integrations
5
Channels
0ms
Middleware
Pillar 02

AI & Automation

Seven purpose-built AI agents that know your PSA, your tickets, and your team. From caller verification to auto-logging, automation that actually understands the MSP workflow.

AI Attendant Caller ID Routing Triage Notetaking Alerting Signal On-Call
Explore AI & Automation →
Pillar 03

Integrations

200+ native integrations into the tools MSPs actually use, PSAs, documentation platforms, RMM, backup, cybersecurity. Bi-directional, real-time, no middleware.

Autotask ConnectWise HaloPSA IT Glue Hudu + 195 more
Browse all integrations →
Pillar 04

Voice & Messaging

Cloud phone, contact center, SMS, MMS, chat, and Microsoft Teams direct routing, every conversation channel your customers expect, all on one platform.

UCaaS CCaaS SMS / MMS Chat MS Teams Voice Dialer
See voice & messaging →
Pillar 05

Workforce & Intelligence

Real-time wallboards, agent management, and BI dashboards, so you can see exactly how your team performs and where the time goes.

BI Dashboards Wallboards Workforce Mgmt Reports
See workforce & intelligence →
What's next

1Stream captures every conversation.
TechRadar
makes sense of them.

Today, 1Stream automates the work around every call and gives you a full, real view of every conversation across your team. Next: TechRadar, live in beta now, turns that view into business intelligence you've never had before.

● H2 2026 Beta · Announced at Kaseya Connect
Helpdesk intelligence

TechRadar

Beta

Hear your entire service desk. Every call. Every day.

Your managers can hand-review maybe 2% of calls. TechRadar hears the other 98%, and turns it into scorecards, flags, and coaching your managers approve.

  • →Every call scored on seven dimensions, minutes after it ends
  • →Client risk flagged before the QBR, burnout signals before the resignation
  • →AI proposes the coaching; your managers approve it, with receipts
  • →Runs on the 1Stream platform you already have, zero behavior change
The callScored in minutesRisk flaggedCoaching approved
Follow one call through TechRadar →
Tech Thumbprint™
A thumbprint, not a leaderboard.
TECHNICAL ACCURACY TALK VS LISTEN EMPATHY SOP ADHERENCE FOLLOW-THROUGH NEXT-STEPS SCOPE & REVENUE
H2 2026 Beta access

Be first on the waitlist.

Beta access opens H2 2026. Tell us which product you want first and we'll reach out as seats open.

Request beta access →

Available to existing 1Stream partners first.

Why this matters for MSPs

Generic UCaaS doesn't know your business.

The big phone vendors weren't built for ticket-driven workflows, multi-tenant client environments, or PSA-integrated workflows. They give you dial tone, and that's it.

1Stream is purpose-built for IT & MSPs from the ground up. Every feature, every integration, every AI agent assumes you're running an MSP supporting 50, 500, or 5,000 end-clients across multiple PSA tenants. No retrofitting. No middleware. No "you can probably hack that together."

100%
MSP-only
We sell to MSPs. Period. No SMB direct sales.
200+
Native integrations
Built into the MSP stack, not bolted on.
6 yrs
Frost & Sullivan Top 30
Recognized industry leader.
4 hrs
Saved per tech / day
AI eliminates the manual work.
Why MSPs choose 1Stream

Built for how MSPs actually buy.

No catch · No fine print

Month-to-month, always.

No long-term contracts. No annual commitments. No "lock you in for three years" pricing tricks. If we stop earning your business, you cancel. Simple.

In a space where 3-year contracts are standard for both communications platforms and the MSP world itself, month-to-month flexibility is genuinely rare. We bet on retention through performance, not paperwork.

Industry standard
36 month minimum
Early termination fees apply
Locked in
1Stream
Month-to-month
Cancel any time, no penalty
Free to leave

100% MSP-only

We sell to MSPs. Period. Every feature, every integration, every workflow assumes you're supporting end-clients across multi-tenant PSAs.

Resale built in

Resell directly to your end-clients with margin you control. Multi-tenant, multi-brand, full white-label options included.

Real human support

The same MSP-experienced engineers who built the platform are the ones answering your tickets. No tier-1 outsourcing.

Platform questions

How it works, in plain English.

Real questions from MSP owners and operations leads. Direct answers, no spin.

How does the 1Stream platform integrate with my PSA?

+
1Stream has native, bidirectional integrations with all major MSP PSAs including ConnectWise PSA, Autotask, HaloPSA, Kaseya BMS, Syncro, and SuperOps. Integrations are real-time and require no middleware. When a call comes in, the platform queries your PSA, identifies the caller, pulls their open tickets, and presents context to the receiving tech before they answer.

Do I have to replace my current phone system to use 1Stream?

+
No. You can replace your existing system entirely, or run 1Stream alongside what you have today during transition. The platform is a full communications stack including voice, contact center, SMS, MMS, chat, and Microsoft Teams direct routing. Number porting is included and the platform supports e911, Kari's Law, and 10DLC compliance out of the box.

What happens during a call from start to finish?

+
An incoming call is answered by the AI Attendant for natural-language intent detection. The platform identifies the caller against your PSA and pulls their open tickets. If verification is needed for sensitive accounts, a PIN flow runs. The call is routed to the right tech based on ticket assignment and availability. During the call, the tech sees full context. After the call, notes and time entries are logged to your PSA automatically.

How is Signal different from a regular on-call tool like Opsgenie or PagerDuty?

+
Signal is built specifically for MSP after-hours coverage. It integrates directly with your PSA and ticketing system, so escalations carry full context. Signal knows which clients have after-hours SLAs, which techs are on rotation, and what alerting policies apply per contract. Generic on-call tools require manual integration work and do not understand MSP service contracts.

How long does setup take?

+
Most MSPs are operational within 2 to 4 weeks. The timeline depends on the complexity of your number porting, PSA integration setup, and team training. 1Stream's onboarding team manages the implementation directly. There is no charge for onboarding hours and no required professional services package.

What if my PSA isn't on the integration list?

+
1Stream maintains 200+ native integrations across PSA, RMM, CRM, documentation, ticketing, and operations tools. If a specific tool isn't supported, the platform also supports custom webhook integrations and a public API. The integration team can scope custom work for high-volume needs.

Can my techs use 1Stream from Microsoft Teams?

+
Yes. 1Stream provides Microsoft Teams direct routing plus capabilities that extend beyond direct routing alone. Teams users get full PBX functionality, contact center features, SMS, and access to all of 1Stream's AI agents directly inside the Teams interface they already use every day.

Does the AI handle calls without a human, or does it support the technician?

+
Both, depending on what each call needs. The AI Attendant can handle routing, verification, and after-hours triage entirely. For complex tickets, the AI prepares context, pre-loads the ticket, and routes to the right human tech. The receiving tech sees everything the AI gathered before they answer, so the conversation starts with full context already loaded.

Still have questions?

Talk to the team →
Quantify it in 60 seconds

How much would you reclaim?

Tell us your tech count, call volume, and rate. We'll calculate exactly what 1Stream gives back to your team, and email you the full report.

Run the reclaim calculator →
Ready when you are

See it live. Let's chat.

20 minutes. We'll show you the platform working inside your PSA, with your team's data.

Book a Demo → Become a Partner