AI Integrated
Communications,
purpose-built
for IT & MSPs.
The only platform purpose-built for IT & MSPs. AI verifies callers, preloads tickets, and logs activity automatically across the 200+ tools you already use. Save your techs 6+ minutes on every call.
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What 1Stream does for your desk.
New to 1Stream, or knew us as bvoip? Here is the whole picture: calls that open the right ticket, AI that handles the admin, TechRadar, and 200+ native integrations.
1Stream is the only AI-integrated communications platform built exclusively for IT service providers and MSPs. It combines voice, messaging, and video with seven AI agents and 200+ native integrations to ConnectWise PSA, Autotask, HaloPSA, and the rest of your MSP stack. The result: 6+ minutes saved on every call, multiplied across the entire helpdesk floor.
How much is your call handling costing you right now?
Every call your team fields takes six minutes longer than it needs to. Tell us your setup. We'll show you what 1Stream gives back.
The smart layer between your tools and your customers.
1Stream listens to your tech stack and orchestrates every conversation. Every call answered with full context. No hunting, no asking, no waiting.
When Mike calls about ticket #4821...
Watch how 1Stream uses your stack to handle the call before your tech even picks up.
Purpose-built AI for the helpdesk floor.
Not generic automation. Real AI agents that know your PSA, your tickets, and your team.
AI Attendant
The Modern-day Auto Attendant. Talk instead of type.
AI Automated User ID & Verification
Use your PSA or CRM data to automatically identify callers.
AI Intelligent Routing
Instead of blasting everyone, route to the right person.
AI Triage Agent
Collect info first, overflow, or replace voicemail / answering service.
AI Notetaking, Transcription, Analysis
Let AI enter all the notes, activities & time entries automatically.
AI Alerting & Notification
Set up your escalation path. Trigger calls, texts & emails to flag your team.
Hear your entire service desk. Every call. Every day.
Your managers can review maybe 2% of calls. TechRadar hears the other 98%: every call scored on seven dimensions, client risk flagged before the QBR, and coaching your managers approve. On the 1Stream platform you already run.
One platform. Every channel.
Voice, messaging, AI, and integrations. All designed exclusively for IT & MSPs.
How It Works
The smart layer between your tools and your customers. Real-time bidirectional sync, no middleware, native depth into your stack.
AI & Automation
AI agents that know your PSA, your tickets, and your team. Plus Signal for after-hours on-call coverage.
Integrations
200+ native integrations. Bi-directional, real-time, no middleware. The most integrated communications platform in the MSP space.
Voice & Messaging
Voice, contact center, SMS, MMS, chat, and Microsoft Teams direct routing. Every channel, on one platform.
Workforce & Intelligence
Wallboards, agent management, and BI dashboards. See how your team performs and where the time goes.
We ♥ our partners
See what they have to say...
Built for how MSPs actually buy.
No 3-year lock-ins. Cancel any time. We bet on retention through performance, not paperwork.
We sell to MSPs. No SMB direct, no enterprise carve-outs. Every feature assumes you support end-clients.
Built into the MSP stack. PSAs, RMM, documentation, cybersecurity. No middleware.
The same MSP-experienced engineers who built the platform answer your tickets. No tier-1 outsourcing.
Built for MSPs. Answered for MSPs.
The questions partners ask before signing on. Plain answers, no spin.
What is 1Stream?
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How is 1Stream different from generic communications platforms like RingCentral or 8x8?
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Does 1Stream integrate with ConnectWise, Autotask, and HaloPSA?
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Can 1Stream replace my current phone system?
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How does 1Stream's AI work?
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Is 1Stream HIPAA compliant?
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How much time does 1Stream save per technician?
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Does 1Stream work with Microsoft Teams?
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Still have questions?
Talk to the team →See it in action. Let's chat.
30 minutes. We'll learn how your desk runs and show you 1Stream working with your PSA, in a sandbox built around your team.