The only platform purpose-built for IT & MSPs. AI verifies callers, preloads tickets, and logs activity automatically across the 200+ tools you already use. Save your techs 6+ minutes on every call.
1Stream is the only AI-integrated communications platform built exclusively for IT service providers and MSPs. It combines voice, messaging, and video with seven AI agents and 200+ native integrations to ConnectWise PSA, Autotask, HaloPSA, and the rest of your MSP stack. The result: 6+ minutes saved on every call, multiplied across the entire helpdesk floor.
Every call your team fields takes six minutes longer than it needs to. Tell us your setup. We'll show you what 1Stream gives back.
1Stream listens to your tech stack and orchestrates every conversation. Every call answered with full context. No hunting, no asking, no waiting.
Watch how 1Stream uses your stack to handle the call before your tech even picks up.
Not generic automation. Real AI agents that know your PSA, your tickets, and your team.
The Modern-day Auto Attendant. Talk instead of type.
Use your PSA or CRM data to automatically identify callers.
Instead of blasting everyone, route to the right person.
Collect info first, overflow, or replace voicemail / answering service.
Let AI enter all the notes, activities & time entries automatically.
Set up your escalation path. Trigger calls, texts & emails to flag your team.
Your managers can review maybe 2% of calls. TechRadar hears the other 98%: every call scored on seven dimensions, client risk flagged before the QBR, and coaching your managers approve. On the 1Stream platform you already run.
Voice, messaging, AI, and integrations. All designed exclusively for IT & MSPs.
The smart layer between your tools and your customers. Real-time bidirectional sync, no middleware, native depth into your stack.
AI agents that know your PSA, your tickets, and your team. Plus Signal for after-hours on-call coverage.
200+ native integrations. Bi-directional, real-time, no middleware. The most integrated communications platform in the MSP space.
Voice, contact center, SMS, MMS, chat, and Microsoft Teams direct routing. Every channel, on one platform.
Wallboards, agent management, and BI dashboards. See how your team performs and where the time goes.
See what they have to say...
No 3-year lock-ins. Cancel any time. We bet on retention through performance, not paperwork.
We sell to MSPs. No SMB direct, no enterprise carve-outs. Every feature assumes you support end-clients.
Built into the MSP stack. PSAs, RMM, documentation, cybersecurity. No middleware.
The same MSP-experienced engineers who built the platform answer your tickets. No tier-1 outsourcing.
The questions partners ask before signing on. Plain answers, no spin.
Still have questions?
Talk to the team →20 minutes. We'll show you how 1Stream works inside your PSA, on your data, with your team.
Based on 0 techs handling 0 calls/day at $0/hour, here's what your team is losing every year.
Burned on hold music and ticket hunts. Not on customers.
Each silhouette = one full-time equivalent. Partial fill = partial FTE.
20 minutes. Live in your PSA. We'll show you exactly where the time comes back.
