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What’s new at 1Stream.

Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.

MSP

1Stream Feature: Advanced Queue Wallboard

This is a "swiss army knife" consolidated wallboard allowing you to easily see how calls are stacking up against your various teams, departments, & locations in the moment.

Apr 14, 2020, 12:02:32 PM · George Bardissi
MSP

1Stream Feature: Call Path Tracing

This is a powerful feature allowing you to follow every call segment path from beginning to end.

Apr 13, 2020, 9:00:00 AM · George Bardissi
MSP

New 1Stream Feature: Inbound Rule Name & Inbound DID Screen Pop Variables

Our Multi-Screen Pop Menu Now Includes New Options for Inbound Calls to a Specific Number or DID within your phone system!

Apr 9, 2020, 9:00:00 AM · George Bardissi
MSP

New 1Stream Feature: 15, 30, 60 Minute Call Dashboard Intervals

Our Call Reporting Dashboard now gives you more granular time intervals. You can select from 15, 30, or 60 minute intervals on the fly!

Apr 7, 2020, 9:00:00 AM · George Bardissi
MSP

1Stream Feature: Click-to-Dial Pods in HubSpot

1Stream Click-to-Dial Pods are now available inside of Hubspot for Companies & Contacts. This will ring any device - desk phone, mobile app, softphone!

Apr 6, 2020, 9:00:00 AM · George Bardissi
MSP

1Stream Feature: Click-to-Dial Pods in ConnectWise Manage

1Stream Click-to-Dial Pods are now available inside of ConnectWise Manage for Companies, Contacts, and Tickets. This will ring any device - desk phone, mobile app, softphone!

Apr 3, 2020, 9:00:00 AM · George Bardissi
Documentation Management

New 1Stream Integration: IT Portal (formerly SI Portal)

Watch a demo of 1Stream's Integration with IT Portal

Mar 30, 2020, 9:00:00 AM · George Bardissi
Autotask

New 1Stream Feature: Teams / Pods Call Reporting

1Stream Teams / Pods Call Reporting - This feature allows you to group users or extensions into Teams so that you can filter and track call data 

Mar 24, 2020, 10:09:12 AM · George Bardissi
MSP

New 1Stream Downloads Menu

We created a new 1Stream downloads menu so you can easily get to the newest 1Stream Client Versions

Mar 18, 2020, 9:00:00 AM · George Bardissi
Autotask

New 1Stream Ticket Logic Enhancements

1Stream's Workflow around Service Tickets has been updated to better handle situations where you are trying to update tickets that have previously been closed or resolved

Mar 17, 2020, 9:30:00 AM · George Bardissi
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