Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
We now have logic in place to prevent duplicating 1Stream usernames when creating new users
Now you can set your preferred date format to match your locale which which will reflect in all 1Stream apps
Now Native Autotask Workflows will kick off regardless of ticket status from the 1Stream apps
You can now select from any active Contract or Agreement in Autotask when adding new or adjusting existing tickets
You can now use targeted URL's to filter for the exact view you want rather than constantly having to do it manually for TV's, Monitors, etc
We added a quick screen pop button into our Ticket Edit Screen so you didn't have to go backwards in your workflow
You can select agreements when updating tickets from 1Stream. We also went a step further and made sure to filter out expired or inactive agreements too!
You can now see all recent notes, updates, and ticket timeline history in the 1Stream Apps!
We have added a Widget to our Dashboard so you can easily track forwarded calls to outside numbers from any extension
This is a great tool to pop a message, note, or call script for inbound calls to a specific phone number.
