Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
Now you can predefine the default agreement tickets would apply to so that your service desk techs don't have to choose incorrectly
Now you can use these features on Internal Notes just like you can on Customer Facing Notes
Easily mark your note as the final resolution note on a ticket
Create a library of quick notes that you can use with Internal Notes
You can now keep your defaults in place and easily throw this dashboard up on a second monitor or TV to keep an eye on things!
An easy way to see separated calls depending on if the call came from a call queue or was a direct call
Responsive new ticket form within 1Stream with cleaner view
Cleaner dashboarding of teams or pods within the 1Stream portal
You can now customize ticket form snapshots to include time and what categorization time entry you want to apply
Now you can jump into an ITBoost Company Dashboard when not in active calls
