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What’s new at 1Stream.

Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.

holiday routing

New Holiday Greeting Configuration - Oct 2026

Discover our new holiday greeting feature for all partners, allowing customizable audio announcements to enhance call flows. Setup is easy and efficient.

Sep 25, 2026, 4:24:19 PM · George Bardissi
Partner Portal

Ask 1Stream AI Chat Now Available in 1Stream Knowledgebase

Discover the new AI chat feature in 1Stream's knowledgebase, designed to enhance your experience by providing instant answers to your queries. Explore it today!

Sep 20, 2026, 7:12:08 PM · George Bardissi
VoIP

1Stream Integrates with SpaceX AI - GROK

1Stream announces integration with SpaceX AI's GROK for cost-effective transcription services, supporting over 30 languages and easy API setup.

Sep 18, 2026, 9:14:11 AM · George Bardissi
VoIP

Firmware Control is Now Available - Sept 2026

1Stream introduces firmware control for devices, allowing users to set and apply firmware updates easily across similar models through the Device Management tab.

Sep 17, 2026, 4:12:15 PM · George Bardissi
VoIP

Skills-Based Routing Queue Enhancements - Oct 2026

Discover new enhancements to Skills-Based Routing Queues that improve call management, including time-driven escalation and expanded agent reach.

Sep 16, 2026, 1:55:59 PM · George Bardissi
VoIP

Standard Call Queue Controls - Quality of Life Enhancements -Oct 2026

Discover the latest enhancements to standard call queues, including comfort prompts, accurate wait time announcements, and dedicated voicemail features for improved caller experiences.

Sep 15, 2026, 9:14:35 AM · George Bardissi
support

Happy Labor Day Weekend

Celebrate Labor Day Weekend 2026 with 1Stream. Our support remains available as our sales team takes a break. Enjoy the holiday!

Sep 4, 2026, 9:13:49 AM · George Bardissi
Call Reporting

Ask 1Stream - AI Assistant for 1Stream Intelligence Users (BETA)

Discover the new Ask 1Stream AI Assistant for the Intelligence Portal, enabling users to generate reports and insights effortlessly. Feedback welcomed.

Sep 1, 2026, 1:10:56 PM · George Bardissi
VoIP

Delete Voicemails from Control Portal Voicemail Menu

Enhance your voicemail management with our new Control Portal feature, allowing you to easily play, download, and delete voicemails from your dashboard.

Aug 31, 2026, 12:16:38 PM · George Bardissi
integration

1Stream Halo Integration Enhancements - Aug 2026

Discover the latest enhancements in 1Stream Halo integration, including default billing rates, customizable ticket fields, and improvements to voicemail triage.

Aug 28, 2026, 1:30:51 PM · George Bardissi