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This gives you an easy way to filter through Company Types while looking for agreements to set within 1Stream
Make sure the whole day is graphed and charted to make sure you see calls happening after hours or across multiple shifts
We are taking an extra step and purposely excluding inactive items to prevent frustration so that you don't try to create new records with them
Better messaging so that you understand if there is an issue what is really happening
This is definitely a convenience feature especially if you are retroactively working with calls
Just like passwords we are now masking API Keys after they have been entered and saved
Calls to / from Microsoft Teams Voice Apps will now be logged in 1Stream like any other phone call
In addition into customer facing notes and resolution notes we now provide the option for internal notes for on tickets too
Now you can predefine the default agreement tickets would apply to so that your service desk techs don't have to choose incorrectly
Now you can use these features on Internal Notes just like you can on Customer Facing Notes
