The AI phone system built for MSPs.
Most MSPs add AI on top of a separate phone system. 1Stream builds the AI into the cloud phone platform that carries the call.
What is an AI phone system for MSPs?
An AI phone system uses AI agents to handle the work around a call: routing it, identifying the caller, pulling up the right ticket, and documenting the conversation. 1Stream is a cloud phone system for MSPs with seven AI agents built into the platform.
When AI is a separate product, it has to be connected to your phone system, your PSA, and your documentation, and it only sees whatever each connection exposes. When AI is built into the phone platform, it works with the call as it happens, the caller's PSA record, the ticket, and your team's assignments in one system.
What you get when the AI is part of the platform.
Voice, messaging, video, contact center, and Microsoft Teams run on the same platform and the same data layer as the AI agents.
Full context for the AI
The agents see every interaction on every channel, so summaries and routing are based on the whole conversation instead of a fraction of it.
One platform, one login
One login, one bill, and one support team, instead of separate vendors for voice, messaging, Teams, and AI.
Native PSA integration
Real-time, bidirectional integration with ConnectWise PSA, Autotask, HaloPSA, and more. No middleware to build or maintain.
The same AI on every channel
Caller verification, smart routing, auto-notetaking, and sentiment scoring work across voice, text, chat, and Microsoft Teams.
Unified reporting
One BI dashboard across call, chat, and SMS volume, with CSAT and SLA across every touchpoint.
Built and supported by MSP people
The MSP-experienced engineers who built the platform answer your tickets. There is no tier-1 outsourcing.
Questions to ask any AI voice vendor.
- Where does the AI run? Is it part of the phone platform, or a separate product connected to it?
- What does it write to your PSA, and when? Look for notes, time entries, and ticket updates in real time, not in a nightly sync.
- Which channels does it cover? Voice only, or voice, text, chat, and Teams?
- How is the caller verified? Matching against PSA contacts is stronger than caller ID alone.
- What happens after hours? Ask how urgent calls reach the right on-call person.
- Who supports it? Ask whether the people who built it answer your tickets.
- How is it priced? Check for per-user plans, add-ons, and contract terms.
See the AI agents at work.
- AI voice agents for MSPs and IT companies: the full overview.
- AI receptionist: answers calls during and after hours.
- AI call routing: routes by ticket assignment.
- Voicemail to ticket: voicemails become tickets with transcripts.
- Phone system MCP: manage 1Stream from Claude or ChatGPT.
AI built into the phone system: common questions
What does it mean for AI to be built into the phone system?
It means the AI agents run on the same platform that carries the call, instead of being a separate product connected to it. The agents work with the live call, the caller's PSA record, the ticket, and your team's assignments in one system.
Do I need a separate AI tool if I use 1Stream?
No. 1Stream's seven AI agents are part of the platform, so you don't add or integrate a separate AI product. Ask the 1Stream team which plan includes each agent for your setup.
Which channels does the AI cover?
The same agents work across voice, text, chat, and Microsoft Teams, including caller verification, smart routing, auto-notetaking, and sentiment scoring.
Which PSAs does it work with?
1Stream integrates natively with ConnectWise PSA, Autotask, HaloPSA, Kaseya BMS, Syncro, SuperOps, and more, plus 200+ other MSP tools. Integrations are real-time and require no middleware.
Can I try 1Stream alongside my current phone system?
Yes. You can run 1Stream alongside what you have today during a transition, or replace your existing system entirely. Number porting is included.
See AI built into the phone system.
Book a 20-minute demo and watch a call open the right ticket, with the notes and time entry written for you.