AI call notes and time entries, written straight into the ticket.
When the call ends, 1Stream's AI posts the summary, sentiment score, next steps, transcript, recording, and time entry to your PSA ticket. Your techs don't type a word.
What are AI call notes and time entries for MSPs?
AI call notes use a transcript of the call to write the documentation a tech would otherwise type afterward: what the issue was, what was done, and what comes next. For MSPs, the useful version posts straight into the PSA ticket, along with an accurate time entry.
With 1Stream, the AI posts a full summary, sentiment score, next steps, transcript, time entry, and call recording directly to the ticket when the call ends. It works with ConnectWise PSA, Autotask, HaloPSA, and more.
Every call leaves a clean record in your PSA.
Tickets stop saying "all set" and start telling the actual story.
AI call summary
A clear summary of what the caller reported and what was done, written from the full conversation.
Sentiment score
A sentiment score with analysis, so managers can spot unhappy customers.
Next steps
Follow-up steps pulled from the call, so nothing gets lost between shifts.
Full transcript
A line-by-line transcript, searchable in the ticket.
Automatic time entry
A time entry with accurate duration and the AI summary in the body, with no manual timer.
Call recording
The recording attaches itself to the ticket.
AI call notes for MSPs: common questions
Can AI write call notes and time entries into my PSA?
Yes. 1Stream's AI posts a full summary, sentiment score, next steps, transcript, time entry, and call recording directly to the PSA ticket when the call ends.
Which PSAs does it work with?
1Stream integrates natively with ConnectWise PSA, Autotask, HaloPSA, Kaseya BMS, Syncro, SuperOps, and more. Integrations are real-time and require no middleware.
How long after the call do the notes appear?
Notes and time entries are not instant, because the call recording is converted and processed first. Expect roughly 5 to 15 minutes after the call, depending on its length.
How much time does it save?
Customers consistently report saving 6+ minutes on every call, including 2-3 minutes on caller identification and ticket lookup, plus the note-taking and time-entry logging.
Does it replace the tech's judgment on billing?
The AI drafts the note and time entry from the call itself, with accurate duration. Your team keeps control of how time is billed in your PSA.
How is it priced?
Plans are priced per user, per role, month to month, with no annual lock-in. Ask the 1Stream team which plan includes automatic notes and time entries for your setup.
Stop typing call notes.
Book a 20-minute demo and see the summary, transcript, and time entry land in your PSA after a real call.