Every MSP support call carries six minutes of wrapper time. Caller ID lookup. PSA context. Note-taking. Ticket creation. Time entry. Follow-up tasks.
The actual conversation might be four minutes. Everything around it adds another six. 1Stream’s AI agents handle that wrapper so your team can do the actual work.
Six minutes per call comes from six specific places: caller identification and PSA lookup, tool switching during the call, note-taking, ticket creation, time entry, and follow-up extraction. 1Stream’s AI agents automate each one. Paired with an RPA like Rewst, the savings stretch to 10+ minutes per call by automating the technical work too.
Same caller. Same problem. Scroll through the seven moments that fill an MSP support call.
No name. No history. No clue what they need.
Name, company, recent ticket — before hello.
Forty-five seconds before the real issue surfaces.
Open with the real question. Caller feels known.
Conversation pauses while you hunt.
Ticket surfaced inline. No hold time.
Flow breaks. Caller waits.
Surfaced in the workspace. No re-auth.
Split attention. Details fall through.
Full attention on the conversation.
Reconstruct everything by hand.
Review, accept, done in 30 seconds.
Another call filed away. No signal forward.
Full transcript, summary, coaching — on the ticket.
* The 6+ minute reclaim above covers the admin work around the call. Pair 1Stream with an RPA like Rewst and the technical work inside the call gets automated too. Total reclaim stretches to 10+ minutes per call. See the Rewst section ↓
Twenty-minute demo. We’ll connect to your PSA live and walk through the same seven moments — with your data.
Screen pop on every call. PSA contact and recent tickets surfaced before pickup.
Related tools surfaced inline in the operator workspace. No re-authentication.
Real-time transcription. Full attention stays on the conversation.
AI drafts the ticket with summary, category, priority pre-populated.
Call duration auto-captured. Suggested time entry on the auto-created ticket.
Follow-ups pulled from the call summary. Created as sub-tasks automatically.
A typical 10-tech MSP doing 15 calls per tech per day. Watch the math compound.
That’s the theory. Now plug your real numbers in and see what 1Stream gives back to your team.
Run your numbers ↓Three numbers and an email. We’ll show you what 6 minutes per call gives back across your real team, plus email the full breakdown.
1Stream handles the admin work around the call. Rewst’s RPA handles the technical work inside the call. Pair them and reclaim 10+ minutes per call instead of 6.
What we covered in the walkthrough above.
Quick actions from the technician’s toolbox.
Already running Rewst? We’ll show you how the integration works on your stack. Not yet? We can walk through what it takes to set up.
Where the number comes from, when it holds, when it doesn’t.
Six minutes is the typical wrapper time that surrounds the actual conversation on an MSP support call: 2 minutes for caller identification and PSA lookup, 1 minute for tool switching during the call, 1.5 minutes of mental tax for note-taking, 1.5 minutes for ticket creation, 45 seconds for time entry, and 30 seconds for action item extraction. The mix varies per call. The total averages 6 minutes across a typical MSP call volume.
Pairing 1Stream with an RPA platform like Rewst adds another 4 minutes of reclaim per call by automating the technical work inside the call: password resets, new user setup, offboarding, group changes, and other routine quick actions from the tech’s toolbox. 1Stream handles admin around the call, Rewst handles tech work in the call. Together, 10+ minutes per call.
Yes, for MSPs that run a PSA and document calls with tickets. The biggest variables are PSA discipline (MSPs that skip ticketing won’t see the same gain) and call mix (longer technical calls have proportionally smaller wrapper savings, quick check-in calls have proportionally larger gains). Across a typical mix, 6 minutes averages out. Many partners report higher numbers once their team is fully onboarded to the AI workflow.
1Stream has native bi-directional integrations with the major MSP PSAs including ConnectWise Manage, Autotask, HaloPSA, and Kaseya BMS. The screen pop, ticket creation, and time entry automation work natively with each. MSPs using other PSAs can still benefit from the AI Auto-Notetaking and AI Summarization features even without the deep integration.
The screen pop and PSA integration require initial configuration to map your PSA fields and authentication. After setup, the AI workflow runs automatically on every call without per-call configuration. Most partners are fully onboarded to the time-saving workflow within the first two weeks of going live.
Use the calculator above. Plug in your tech count, calls per tech per day, and average hourly rate. For a typical 10-tech MSP doing 15 calls per tech per day at a $35 loaded rate, the math comes out to roughly 600 hours and over $20,000 reclaimed per year. The calculator emails a full report to whatever address you give it.
Twenty minutes. We’ll show you the screen pop, the AI note-taker, the auto-drafted ticket, and the time entry all happening on one live call. Bring your PSA. We’ll connect to it during the demo.
