AI voice agents for MSPs, built into the phone system.
An AI Attendant routes calls in natural language, verifies callers against your PSA, and writes the notes and time entry when the call ends.
What is an AI voice agent for MSPs?
An AI voice agent for MSPs handles the repetitive work around phone calls: routing the call, identifying the caller, pulling up the right ticket, and documenting the conversation in the PSA.
1Stream's AI agents run inside the phone platform itself, so they use the same call, PSA, and team data as the rest of the system. Customers consistently report saving 6+ minutes on every call.
AI that knows your PSA, your tickets, and your team.
Each agent handles one job in the life of a call. Together they remove the manual work between the phone ringing and the ticket being documented.
AI Attendant
Routes calls with natural-language understanding instead of making callers work through a phone tree.
AI Caller ID & Verification
Identifies the caller and verifies them against your PSA contacts before a technician picks up.
Smart Routing
Sends the call to the right tech based on ticket assignment, so customers reach the person who already knows their issue.
Ticket Triage
Preloads the right ticket and triages it so the tech starts the call with context instead of asking for it.
Auto-Notetaking
Writes call notes and logs time entries automatically in your PSA when the call ends.
Signal On-Call
Provides after-hours on-call coverage so urgent calls reach the right person.
Where the 6+ minutes per call come from.
- The call comes in. The AI Attendant understands what the caller needs and routes it, so there is no phone tree to work through.
- The caller is identified and verified. Matching against PSA contacts removes the 2-3 minutes techs usually spend on caller identification and ticket lookup.
- The right tech gets the right ticket. Routing follows ticket assignment, and the ticket is loaded before the call is answered.
- The paperwork writes itself. Notes and time entries are logged to the PSA automatically when the call ends.
The same agents work across voice, text, chat, and Microsoft Teams, so context follows the customer from channel to channel. Teams users get the AI agents directly inside the Teams client.
One platform, every AI voice use case.
- AI receptionist for MSPs and IT companies: the AI Attendant answers calls during and after hours.
- After-hours AI answering for IT support: urgent calls reach on-call with Signal On-Call.
- AI call routing for MSPs: route calls to the tech assigned to the ticket.
- AI call notes and time entries: summaries, transcripts, and time entries posted to the ticket.
- AI caller verification: match callers to PSA contacts and verify by PIN.
- Voicemail to ticket: voicemails become tickets with audio and transcription attached.
- AI phone system for MSPs: AI built into the platform that carries the call.
- Phone system MCP: manage 1Stream from Claude or ChatGPT.
AI voice agents for MSPs: common questions
What is an AI voice agent for MSPs?
An AI voice agent for MSPs automates the repetitive work around phone calls, including routing, caller identification, ticket lookup, and documentation. 1Stream's AI agents are built into the phone platform and connect directly to your PSA.
Does the AI work with my PSA?
Yes. 1Stream integrates natively with ConnectWise PSA, Autotask, HaloPSA, Kaseya BMS, Syncro, SuperOps, and more. Integrations are real-time and bidirectional, with no middleware.
Can the AI verify who is calling?
Yes. AI Caller ID & Verification identifies the caller and verifies them against your PSA contacts before a technician answers.
How much time does it save?
Customers consistently report saving 6+ minutes on every call. The savings come from removing manual caller identification and ticket lookup (typically 2-3 minutes), automating note-taking and time entries, and routing calls to the right tech without a phone tree.
Does it work inside Microsoft Teams?
Yes. Teams users get full PBX functionality, contact center capabilities, SMS, and access to all of 1Stream's AI agents directly inside the Teams client.
Is there after-hours coverage?
Signal On-Call provides after-hours on-call coverage so urgent calls reach the right person.
How is the AI priced?
Plans are priced per user, per role, month to month, with no annual lock-in. Ask the 1Stream team which plan includes each AI capability for your setup.
See the AI agents on a live call.
Book a 20-minute demo and watch a call open the right ticket, with the notes and time entry written for you.