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BVoIP TIP Polycom Soundpoint Device Age May Prevent Zero Touch Provisioning
BVoIP TIP How to step-by-step guide on how to update extension for adjusted CTI template and re-provision Windows and Mac Apps
BVoIP TIP If you are using 3CX here is a shotcut to logging agents into and out of queues without the apps
BVoIP TIP If you are using 3CX here is a work around to recording calls that are being forwarded to an outside line through the 3CX phone system
BVoIP TIP If you are using 3CX here are some things to consider when making phone handset customizations
IT people are often viewed as the villain and blamed when technology goes wrong. Don't miss the critical alerts and customer messages instead be a superhereo!
BVoIP TIP If you are using 3CX here are some best practices on where to place call queues in the inbound call routing strategy
BVoIP TIP If you are using 3CX here are some best practices around preventing call looping via ring group and call queues
How does your IT or MSP handle critical alerts notifications, SLA's, Processes, Customer Relationships? Here is a whitepaper that explains 7 MSP best practices
BVoIP TIP If you are using 3CX here are the steps to adjust your phone time to reflect daylights savings time.
