Turn every voicemail into a ticket.
1Stream creates a PSA ticket from each voicemail, with the audio and transcription attached and the caller matched to their contact.
What is voicemail to ticket?
Voicemail to ticket takes a voicemail left on a monitored extension and creates a ticket in your PSA from it, so nothing waits in an inbox. 1Stream attaches the voicemail audio and its transcription to the ticket and matches the ticket to a contact when the caller ID matches one.
It works with ConnectWise PSA, Autotask, HaloPSA, and Kaseya BMS. You choose which extensions are monitored and which board or queue and ticket type the voicemails go to.
From a voicemail to a ticket on the right board.
- Pick the extension. Choose which voicemail extension 1Stream should monitor.
- Choose where tickets go. Set the board or queue and the ticket type for voicemails on that extension.
- Set a catch-all. Pick a company and contact for callers who don't match an existing contact, so unmatched voicemails still become tickets.
- The ticket is created. A few minutes after the voicemail arrives, the ticket appears with the audio file and transcription attached, matched to the caller's contact when one is found.
Voicemail to ticket for MSPs: common questions
Can voicemails automatically become PSA tickets?
Yes. 1Stream creates a ticket from voicemails left on the extensions you choose, with the voicemail file and its transcription attached to the ticket.
Which PSAs does voicemail to ticket support?
ConnectWise PSA, Autotask, HaloPSA, and Kaseya BMS have direct integrations. For other systems, a voicemail can still be sent to your ticket system by email.
How long does it take for the ticket to appear?
It takes a few minutes for the voicemail to be transcribed and the ticket to be created.
What if the caller isn't in my PSA?
You set a catch-all company and contact for callers who don't match an existing contact. Without a catch-all, voicemails that can't be matched won't create tickets.
Can I choose which board or queue the ticket lands on?
Yes. You set the board or queue and the ticket type for each monitored extension.
Is voicemail transcription included?
Transcription is configured separately. Without it, the voicemail audio file is still attached to the ticket. Availability of features depends on your plan.
No more voicemails sitting in an inbox.
Book a 20-minute demo and see a voicemail become a ticket in your PSA.