The AI receptionist built for MSPs and IT companies.
1Stream's AI Attendant answers calls during business hours and after hours, understands what the caller needs, and connects the call to your PSA.
What is an AI receptionist for an MSP?
An AI receptionist answers inbound calls automatically, works out what the caller needs, and sends the call or the details to the right place. For MSPs and IT companies, the right place is the PSA.
1Stream's AI Attendant answers calls during business hours and after hours and understands requests in natural language, so callers don't have to work through a phone menu. It identifies and verifies the caller against your PSA contacts, and Smart Routing sends the call to the right tech based on ticket assignment.
An AI receptionist that knows your PSA.
A generic AI receptionist can answer a call. An MSP also needs to know who is calling, what is open for them, and who should take it.
Answers during and after hours
The AI Attendant picks up calls during business hours and after hours. You can configure the hours for AI and for live answering.
Understands natural language
Callers say what they need instead of pressing through menu options.
Identifies and verifies callers
Matches the caller against your PSA contacts and can verify identity by SMS or email PIN.
Creates the ticket
The AI gathers the issue, creates the ticket with the intake answers in the description, and dispatches to the right tech before the call even routes.
Routes by ticket
Smart Routing sends the call to the tech assigned to the customer's ticket.
Documents the call
When the call ends, the AI posts a summary, next steps, transcript, time entry, and recording to the ticket.
AI receptionist for MSPs: common questions
What is an AI receptionist for MSPs and IT companies?
An AI receptionist answers inbound calls, understands what the caller needs, and directs the call. For MSPs and IT companies it needs to work with the PSA. 1Stream's AI Attendant answers calls, identifies callers against PSA contacts, and routes to the right tech based on ticket assignment.
Does it answer calls after hours?
Yes. The AI Attendant answers calls during business hours and after hours. Signal On-Call provides after-hours on-call coverage so urgent calls reach the right person.
Can it recognize who is calling?
Yes. AI Caller ID & Verification identifies the caller and verifies them against your PSA contacts before a technician answers.
How is it different from a phone tree?
A phone tree makes callers choose from menu options. The AI Attendant understands what the caller says in natural language and routes the call accordingly, so routing bypasses traditional phone trees.
Which PSAs does it work with?
1Stream integrates natively with ConnectWise PSA, Autotask, HaloPSA, Kaseya BMS, Syncro, SuperOps, and more. Integrations are real-time and require no middleware.
Does it work inside Microsoft Teams?
Yes. Teams users get full PBX functionality, contact center capabilities, SMS, and access to all of 1Stream's AI agents directly inside the Teams client.
How is the AI receptionist priced?
Plans are priced per user, per role, month to month, with no annual lock-in. Ask the 1Stream team which plan includes the AI Attendant for your setup.
Hear the AI receptionist on a real call.
Book a 20-minute demo and see how the AI Attendant answers, identifies the caller, and reaches the right tech.