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Blog

What’s new at 1Stream.

Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.

PSA

New 1Stream Feature: Pop ITBoost Dashboard While Not in Active Call

Now you can jump into an ITBoost Company Dashboard when not in active calls

Jul 11, 2021, 10:52:50 AM · George Bardissi
PSA

New 1Stream Feature: ConnectWise Manage Time Entry Against Internal Note

We have some new logic in the 1Stream Ticket Forms to post time entries differently depending on how you utilize notes

Jul 11, 2021, 10:48:11 AM · George Bardissi
PSA

New 1Stream Feature: Enhanced 1Stream Click-to-Dial HubSpot

We have add HubSpot to our new Chrome Extension Click-to-Dial App. Less clicks, same outcome - fast dials!

Jul 11, 2021, 10:44:06 AM · George Bardissi
Call Reporting

New 1Stream Feature: Contact History Call Now Displays Recordings in 1Stream Apps

Need to go back and listen to a part of a convo you were on to double check something? Now you can see your call recordings and play them too!

Jul 11, 2021, 10:40:35 AM · George Bardissi
PSA

New 1Stream Feature: Expanded Contact Communication History Tab

Quick see all recent calls with a particular contact across all of your teams so you can easily pinpoint touch points in the past

Jul 11, 2021, 10:37:11 AM · George Bardissi
PSA

New 1Stream Feature: 1Stream App for Microsoft Teams

You can now import a Microsoft Teams Ready version of the 1Stream Client App which can be published to your org via 365 Admin

Jul 11, 2021, 10:32:33 AM · George Bardissi
PSA

New 1Stream Feature: Detach 1Stream Teams App with New Teams Feature

With this new Microsoft feature you can now Un-Dock 1Stream for Teams into it's own window and move it to any screen

Jul 11, 2021, 10:26:35 AM · George Bardissi
PSA

New 1Stream Feature: New API Methods for Playing & Fetching Call Recordings

For those devops gurus out there to pull and play call recording files and incorporate those into your own apps

Jul 11, 2021, 10:21:45 AM · George Bardissi
PSA

New 1Stream Feature: Client App Only User Type Now Available

Now you have the ability to restrict what users can access the 1Stream portal, dashboard, and configuration menus

Jul 11, 2021, 10:18:31 AM · George Bardissi
PSA

New 1Stream Feature: ConnectWise Manage Updated Ticket & Board Filtering Options

You can now be selective on what ticket board data you pull into 1Stream rather than everything!

Jul 11, 2021, 10:14:48 AM · George Bardissi
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