Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
You can select agreements when updating tickets from 1Stream. We also went a step further and made sure to filter out expired or inactive agreements too!
You can now see all recent notes, updates, and ticket timeline history in the 1Stream Apps!
We have added a Widget to our Dashboard so you can easily track forwarded calls to outside numbers from any extension
With custom statuses you are no long chained to the generic Available or Away Statuses that every phone system offers!
You can now click on numbers in the call history & contact record screens and the system will dial those numbers from your extension.
This keys in on how long calls sit in queue before it gets picked up by a human being!
This enables supervisors, trainers, and customer success teams to sample calls and then grade, comment, and report on call scores internally.
We have added a 1 minute auto refresh function to our base dashboard in the 1Stream Portal so that you can throw this up on a monitor or tv for a constant view of call progress for the day.
This strategic Supervisor Dashboard creates the visibility needed to see how the entire org is performing at a high level but also gives enough granularity to drill down into an individual agent or team member.
This is a "swiss army knife" consolidated wallboard allowing you to easily see how calls are stacking up against your various teams, departments, & locations in the moment.
