Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
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Make sure the whole day is graphed and charted to make sure you see calls happening after hours or across multiple shifts
You can now keep your defaults in place and easily throw this dashboard up on a second monitor or TV to keep an eye on things!
An easy way to see separated calls depending on if the call came from a call queue or was a direct call
Cleaner dashboarding of teams or pods within the 1Stream portal
Need to go back and listen to a part of a convo you were on to double check something? Now you can see your call recordings and play them too!
Quick see all recent calls with a particular contact across all of your teams so you can easily pinpoint touch points in the past
This gives some much needed visibility to how long calls go unanswered in call queues!
We've added extension summary data to our dashboard so you can quickly see who did what & when on the fly!
You can now use targeted URL's to filter for the exact view you want rather than constantly having to do it manually for TV's, Monitors, etc
We added a quick screen pop button into our Ticket Edit Screen so you didn't have to go backwards in your workflow
