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Blog

What’s new at 1Stream.

Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.

Autotask

New 1Stream Feature: Chrome Click-to-Dial App for Autotask

We've made is simpler to call people inside of Autotask! Click, Point, Dial!

Jul 30, 2020, 9:26:20 AM · George Bardissi
MSP

New 1Stream Feature: Auto Clearing Workflow Based Alerting

Nobody wants more steps or clicks! So we went ahead and automated our in-app alerting feature so it does the thinking for you!

Jul 22, 2020, 12:52:12 PM · George Bardissi
MSP

New 1Stream Feature: Targeted Call Routing by Ticket Number

Nobody wants to be bounced around multiple times. With targeted call routing by ticket number, your caller gets to the right person or the team instantly!

Jul 16, 2020, 12:26:20 PM · George Bardissi
Sales

New 1Stream Feature: Deeper Ticket Field Selection for Snapshots

Every org is different! More selection means more customization to meet your needs. Adjust the fields that are most important to you. 

Jul 15, 2020, 1:59:54 PM · George Bardissi
Sales

New 1Stream Feature: Multi-CRM Sync for Dialer

You can now connect multi CRMs/ERPs/PSAs to our Progressive Dialer and have our system pull and push data as calls complete!

Jul 9, 2020, 8:51:08 AM · George Bardissi
integration

New 1Stream Feature: Contact Communication History

Quickly see the most recent communication with the person on the other end of the link including any linked Notes, Tickets, Opportunities

Jun 25, 2020, 10:51:20 AM · George Bardissi
CRM

New 1Stream Feature: Chrome Click-to-Dial Extension for Infusionsoft

We have released our first Chrome Extension for easy dialing from within Infusionsoft!

Jun 24, 2020, 9:39:47 AM · George Bardissi
MSP

New 1Stream Feature: Default Snapshot Option for Ticket Edit Form

No more fighting your team to select the proper fields and drop downs... you can do it for them!

Jun 23, 2020, 10:16:20 AM · George Bardissi
Alerts

New 1Stream Feature: In-App Workflow Based Alerting

No more guessing if your backed up waiting on callers in queue it's now right in front of you!

Jun 22, 2020, 4:12:58 PM · George Bardissi
integration

New 1Stream Feature: Real-Time Caller Info on Presence & Status Screen

We have enhanced our presence screen to include real time caller info on the fly!

Jun 19, 2020, 10:14:41 AM · George Bardissi
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