Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
This is extremely helpful if you have multiple business units and a shared pool of people fielding calls from customers across the board
Easily see and highlight different company divisions, territories, and business units
Easily See and Select Customer Sites & Locations
You can now self manage CRM ticket fields for new tickets or existing tickets handled within the 1Stream Apps including Custom Fields too!
You can now default time entry fields like Work Type, Billable vs Non-Billable, etc within the 1Stream Apps!
1Stream Click-to-Dial Pods are now available inside of ConnectWise Manage for Companies, Contacts, and Tickets. This will ring any device - desk phone, mobile app, softphone!
1Stream Teams / Pods Call Reporting - This feature allows you to group users or extensions into Teams so that you can filter and track call data
1Stream's Workflow around Service Tickets has been updated to better handle situations where you are trying to update tickets that have previously been closed or resolved
1Stream's New "Super Search" feature allows you to search multiple words, names, phrases at once so you can quickly associate a call with the correct contact
New 1Stream Feature: New 1Stream Feature: Number Matching Digits Selector
