Product releases, new integrations, partnerships, team news, and event recaps. Everything happening across the channel, in one place.
For those devops gurus out there to pull and play call recording files and incorporate those into your own apps
Now you have the ability to restrict what users can access the 1Stream portal, dashboard, and configuration menus
You can now be selective on what ticket board data you pull into 1Stream rather than everything!
This gives some much needed visibility to how long calls go unanswered in call queues!
Quickly see if there is a company note for things like past due balances, accounts that are not setup to be serviced yet, and more
Now you can select which items are automatically popping on screen and which you can click on when needed.
This is extremely helpful if you have multiple business units and a shared pool of people fielding calls from customers across the board
Easily see and highlight different company divisions, territories, and business units
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Not all API's are quick and speedy. So we have tweaked things to help number, contact, and company lookups pull up faster!
We have some new logic underneath the hood to help you with automated call tagging during active calls
