1Stream Oct 2026 Platform Version Release

We are excited for our October 2026 Platform Version Release for all partners in all regions.

If you are not already subscribed to system maintenances on our status portal, please make sure to subscribe to any relevant notices.

Here is our release maintenance schedule:

Canada: Sept 27

APAC - Oct 4

UK & Europe - Oct 11

US - Oct 17 - 18

Here is what to look forward to once all regions have been updated:

1Stream Integrates with SpaceX AI - GROK

1Stream announces integration with SpaceX AI's GROK for cost-effective call transcription services, support over 30 languages with easy API setup.

Standard Call Queue Controls - Quality of Life Enhancements - Oct 2026

Discover the latest enhancements to standard call queues, including comfort prompts, accurate wait time announcements, and dedicated voicemail features for improved caller experiences.

Skills-Based Routing Queue Enhancements - Oct 2026

Discover new enhancements to Skills-Based Routing Queues that improve call managements, including time-drive escalation and expanded agent reach.

New Holiday Greeting Configuration - Oct 2026

Discover our new holiday greeting feature for all partners, allowing customizable audio announcements to enhance call flows. Setup is easy and efficient.