1Stream AI works with NinjaOne ticketing, PSA, and RMM, from the first ring to the finished ticket. AI answers and triages the call, identifies the caller, opens the ticket, writes the notes, and logs the time. NinjaOne alerts escalate until a human confirms.
Outlook stopped syncing after a password reset. Cleared cached credentials and confirmed mail is flowing. Follow up Friday.
AI should take everything around the call: find the contact, open the ticket, type the notes, log the time. Your tech just takes the call.
The caller is identified. Their NinjaOne contact record and open ticket are on screen before the conversation starts.
Your tech listens to the customer. No hunting for the right ticket, no notes to type mid-call.
An AI call summary is added to the ticket and the time entry is logged. Your tech moves to the next call.
Works with whichever PSA you run: Autotask, ConnectWise, HaloPSA, and NinjaOne.
From the first ring to the finished ticket, AI handles the work your techs should not be typing.
The modern auto attendant. Callers talk instead of pressing keys.
Collects the details before anyone answers. Takes overflow calls when you are busy, or replaces voicemail and your answering service.
Routes each call to the right person instead of ringing everyone.
Uses your PSA or CRM data to identify callers automatically.
The caller's contact and open ticket are on your tech's screen when the call lands.
A ticket is created as the call comes in. No one has to start it.
AI enters the notes, activities, and time entries for you, including auto time entry from the call summary.
Set your escalation path. Trigger calls, texts, and emails to flag on-call techs or send automated alerts.
Pair 1Stream with Rewst to automate the work that follows the call.
When a NinjaOne alert fires, 1Stream follows your triage and escalation plan and notifies your team. It keeps going until a human confirms they have it.
Available on all 1Stream plans.
Read the setup guideAll of them. The NinjaOne integration works on every 1Stream plan.
No. 1Stream has 200+ native integrations, including Autotask, ConnectWise, and HaloPSA. NinjaOne ticketing and PSA is the newest.
The RMM integration escalates NinjaOne alerts to your team until a human confirms. The ticketing and PSA integration handles inbound calls: AI answers and triages, identifies the caller, opens the ticket, and writes the notes and time entry. Most MSPs want both.
30 to 60 minutes in a sandbox PSA. No slide deck. A 1Stream specialist will reply with a couple of times if you book online.
1Stream is sold only through partners, and only to MSPs and IT service providers. Apply to become a partner or talk to the channel team.
