Your clients already live in Teams. There is no reason to move them.
1Stream brings carrier-grade calling into the Teams client through hybrid direct routing, then logs every call to the PSA with an AI summary, sentiment, and a time entry. No rip and replace, one unified partner experience.
1Stream’s Microsoft Teams integration brings real PSTN calling into the Teams client your clients already use, through hybrid direct routing. Calls run on 1Stream carrier-grade voice, and when a call ends the AI posts a summary, sentiment, time entry, and recording to the PSA. Clients keep Teams. You get the voice and the automation behind it.
Off the shelf, Teams Phone adds basic calling to Teams. The enterprise features and the integrations are what your desk actually runs on.
Keep the Teams app your clients already use. 1Stream adds everything in the right-hand column behind it.
Users place and answer calls right inside Microsoft Teams. Nothing new to learn, nothing to migrate.
Hybrid direct routing connects Teams to carrier-grade voice. One provider, one partner experience, no juggling carriers.
Every call lands in the PSA with an AI summary, sentiment, and a time entry. The same automation as the rest of 1Stream.
Clients keep the Teams app and every habit around it. You add carrier voice and integrations underneath, with nothing to relearn and no migration project.
Reliable PSTN voice on 1Stream infrastructure with tier-1 carrier peering, not a best-effort, over-the-top add-on. Call quality your clients can build a day around.
Every call posts to Autotask, ConnectWise, or HaloPSA on its own, with the summary and time entry attached. The desk stops writing notes by hand.
Issue, fix, and result captured automatically, with sentiment and a time entry, before the next call rings. Your techs get the minutes back.
One provider, one bill, one place to manage voice across your whole client base. No carriers to juggle and no finger-pointing when something needs attention.
Sold exclusively through MSPs since 2014, never direct to your clients. Your brand stays in front of the relationship, always.
No. Your clients keep Teams exactly as they use it today. 1Stream adds the calling and the integrations behind it.
No. They place and answer calls right inside the Teams client, with carrier-grade voice powered by 1Stream.
Yes. Calls log to Autotask, ConnectWise, and HaloPSA with an AI summary, sentiment, and a time entry.
It is hybrid direct routing for Microsoft Teams, backed by 1Stream carrier-grade voice and the same MSP automation as the rest of the platform.
One partner relationship, 24/7. You manage voice for your whole client base in one place.
See the Microsoft Teams integration live, and how every call lands in your PSA, in about 20 minutes.
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