Voicemail-to -Ticket functionality has been added to 1Stream's SyncroMSP integration, bringing it in line with the capabilities available in other supported integrations.
Catchall Company and Contact
We have added the option to set a default company and contact to handle situations where inbound callers are not found within your Syncro contacts
Set Your Voicemail Extension / User to a Ticket Type
View / Manage list of Existing Extension / Users
Net Result
Any voicemail that is left on a configured extension / user will be transcribed (if transcription is already enabled) and automatically created as a ticket inside of Syncro with the appropriate Company, Contact, and the Ticket Title will be the Caller ID name / number of the caller who left the message with the voicemail audio file and transcript embedded in the ticket.