A new update is available for the 1Stream Client Browser Extension
Here are the changes to look forward to:
Improved: click-to-call for Zendesk
We have adjusted some of our app presentation inside of the Zendesk UI
Improved: click-to-call - Better Handling of International Numbers
We have added new patterns and logic to better recognize and format international numbers for outbound calling.
Improved: click-to-call - Better Error Handling & Presentation
Clearer errors:
- when click-to-call cannot confirm the agent
- when the user is not signed into the extension
- when the browser's "site-access" setting is blocking the extension with a link to fix
- presentation of exact failure reason with the extension version number
- in-app notifications if the click-to-call function became unavailable and if it self recovers
App UI Adjustments
- call list shows a normal visible scrollbar again
- cut-off "Select a call" pane next to the 1Stream panel is gone
- app recognizes when you are signing admin account and retracts the app in the browser session
- app recognizes when you are logging into an account into another region and doesn't assume your session should switch regions without user intervention
- fixed icons for call recording upload to match the correct status rather than flip colors
Preparation for new Sign-in Logic:
In the future, we will be announcing some enhancements and streamlining of using sign-in. We have made some architectural changes in preparation for that future release
Preparation for new Companion App Pairing:
In the future, we will be announcing a new product offering and feature set that will be available with that launch. We have made some architectural changes in preparation for that future release
How to update your app version:
This update is available from all Chromium based browsers and can be found in the Chrome Extension Store: https://chromewebstore.google.com/detail/1stream-client/obegkpmjkhpjfhmdjdojmenmlbepenme
If you already have the extension installed in either browser or PWA form, it should update.
You can force update by closing out your current session and re-opening. You may be required to sign-in again.