We are happy to announce a new way to manage which users under your partner account that are authorized to open tickets and/or contact 1Stream technical support.
Once you are inside the Control Portal, navigate to System, Users
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This is the standard users list that you would manage user access to the Control portal from.
You will find a new column called "Support access". Users that are authorized to contact 1Stream support will be "checked".
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Users that are not listed here at all or users that are "un-checked" are NOT authorized
