For quite some time, we have had an audio store available for human voice talent to record audio greetings.
This option can be found under Partners, and Audio Store and is still available:
Today, we are happy to announce an AI based Audio Generator via an integration with Eleven Labs.
We have built new menu options into the Control Portal in several areas such as:
- IVR / Auto Attendant
- Call queues
- Routes / Groups / Departments
- Voicemail / Self ID
- Ring Groups
- Call Flow Apps - Dynamic Audio
You can reach this new menu option in each of the above areas with a new Icon
Here is the base menu:
Search through Eleven Lab's extensive voice library:
Create your audio greeting with simple text:
So as a recap your options for Audio Greetings are:
- Upload your own greeting files
- On-Demand Record your own greeting files
- Place an order to have a human to create your greeting file
- Use AI Text-to-Speech option to create your greeting file.