1Stream by bvoip is happy to announce openAI integration with various parts of our platform
Voicemail Transcription
In addition to Google, you can now select openAI as a transcription engine on our latest platform release.
Full Call Transcription
Under a higher subscription level, you will also be able to do simple call transcription
Integrated Agents
With our Core, Engage, Enterprise subscriptions you will gain access to integrated Agents:
- Intelligent Call Routing Agent - Automatic inbound call and chat routing based on Caller ID, Pin Number, Ticket Number, Territory, Contact Title / Role
- Ticket Triage Agent - Automatic New ticket creation and/or update to existing ticket on inbound call, text, chat interaction
- Caller / User Verification Agent - Automatic or On-Demand Caller / User verification based on CRM, ERP, PSA, or Ticketing system data.
- Person Assistant Agent - Automatically prompt inbound callers to leave a message or request a call back at the individual user level if user isn't available
- Compliance Recording Agent - Automatically prepend compliance message and/or compliance beep on all inbound / outbound real time calls
- Auto Reply Agent - Automatically send SMS text message reply on any missed calls or message receipt
- Post Call AI Analysis Agent - Automatically analyze inbound / outbound call interactions and append Summary, Full Transcription, Next Steps, Follow up, Sentiment Score, Coaching tips along with recorded audio to CRM, ERP, PSA, or Ticketing system