1Stream's AI listens to every help desk call and writes the summary, the sentiment, and the ticket the second you hang up. Your techs just solve the problem.
Every help desk call ends the same way: minutes lost to notes, time entries, and ticket hunting. 1Stream's AI does that part. It listens in the background, and the moment the call ends, a clean summary is already on the ticket.
Every call distilled into the three things that actually matter. No scrolling a transcript to remember what happened.
Know how the client felt before they tell you. Positive, neutral, or a flag worth a callback. On every ticket.
Summary, notes, and time entry synced into Autotask, ConnectWise, or HaloPSA. No copy-paste, no new tabs.
Fifteen minutes. We simulate a real support call in a development sandbox of your PSA (Autotask, HaloPSA, or ConnectWise), and you watch the summary write itself.
Book a 15-minute walkthroughFrom the moment the phone rings to the moment the ticket is updated, your tech only does one thing: help the client.
A client calls in. Your tech does what they do best: solve the problem. No note-taking, no tab-juggling, no “hold on while I find your account.”
1Stream captures the issue, the fix, the result, the sentiment, and the follow-ups. In seconds, while the call is still warm.
The summary and a logged time entry sync straight into your PSA. The ticket is updated before your tech reaches for the keyboard.
It all happens inside the tools your help desk already lives in. There's no second app to open, no new window to babysit. The work just shows up where it belongs.
We have development sandboxes of Autotask, HaloPSA, and ConnectWise. Fifteen minutes, and you see the summary land on a ticket in the one you actually use.
Book a 15-minute walkthroughEvery call your team fields takes six minutes longer than it needs to. Tell us your setup. We'll show you what 1Stream gives back.
Most “AI” bolted onto a phone system is trained on generic call-center scripts. It doesn't know what a ticket is, what a PSA is, or what a time entry should look like.
1Stream's AI is purpose-built for MSP help desks, trained on the actual workflows your techs run all day. That's what makes a summary you can drop straight onto a ticket without editing it.
North American provider, six years running.
PSA, RMM, and documentation tools. No middleware.
Every feature assumes you support end-clients.
No multi-year lock-ins. We earn the renewal.
Fifteen minutes. We simulate a real support call in a development sandbox of your PSA (Autotask, HaloPSA, or ConnectWise), and show you exactly where the 6+ minutes per call comes back.
Book a 15-minute walkthroughBased on 0 techs handling 0 calls/day at $0/hour, here's what your team is losing every year.
Burned on hold music and ticket hunts. Not on customers.
Each silhouette = one full-time equivalent. Partial fill = partial FTE.
15 minutes. We simulate a call in a development sandbox of your PSA and show you exactly where the time comes back.
