1STREAM ID LAUNCH

Let's give you the tools to take some practical steps to authenticate the person on the other end of the line

"It's not just to help route calls it's also to make sure we know exactly who we are talking to on the other end of the line too"

- George Bardissi, President & CEO, bvoip

SET A SUPPORT PIN AT THE CONTACT LEVEL WITHIN YOUR PSA OR TICKETING SYSTEM

DON'T WORRY ABOUT MANAGING ANOTHER DATABASE

You can set the support pin right inside integrated PSA, ERP, CRM, or ticketing systems that you already use.

PRESELECT WHERE CALLS GET ROUTED TO

Decide where calls go if a failed or successful pin is entered

This is a painless setup experience and this allows you to take time away from your team by routing good calls to the next level for help and "bad calls" to someone else to ask more questions to validate the person on the other end of the line.

SETUP YOUR AUTO ATTENDANT CALL FLOW TO PROMPT YOUR CALLERS

You decide where you in your call flow you prompt for a pin number

This can be used in a number of ways during and after normal business hours.

GET CONFIRMATION ON AUTHENTICATED USERS

The 1Stream app will show agents that a user is validated with their pin code

Don't guess where the person on the line is validated or not it's right in the app

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