PARTNER ONBOARDING / IMPLEMENTATION SPECIALIST

About Us

We are a successful, award-winning local Software-as-a-Service (SaaS) company founded in 2014. We work with IT Managed Service Providers to integration Unified Communications into their service offering. For more information, visit www.bvoip.com

bvoip is looking for a full-time technical onboarding / implementation specialist. This person will assist and train new customers on how to use bvoip's platform.

To be successful in this role, you should be passionate about helping others and eager to learn the bvoip software. Having some technical experience in IT or managed services is ideal. You'll be teaching our users how to roll-out bvoip on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today. 

This position can be remote which means you need to have high speed internet and viable computer.

Responsibilities and Duties

• Guide customers through the bvoip on-boarding process (training will be provided)
• Provide technical support for bvoip users as they set up the platform, phone system, voip devices, and integrations.
• Teach customers how to integrate the bvoip software into their existing toolset, apps, systems
• Help customers in need with troubleshooting and finding solutions to unforeseen issues
  
• Create documentation in both text and video format
• Assist with product feature adjustments based on end customer feedback
• Communicate with co-workers through e-mail, ticketing, chat, and/or verbally
• Ensure customers are successful with their use of the software
• Adapt to change productively and handle other essential tasks as assigned

Qualifications and Skills

• A Bachelor's Degree is preferred (or relevant technical experience)
• At least 2 years of experience in IT or managed services is preferred
• Any Managed Service Provider experience and or MSP channel products is a big plus
• Exceptional customer service skills
• Excellent troubleshooting skills
• Excellent phone, verbal and written communication skills
• Experience with general IT Infrastructure
• Must be authorized to work in the United States

What are we looking for?

• A people person, with a friendly and positive manner, who loves the thought of helping people
• The ability to quickly build rapport with almost anyone
• Great communication skills, both verbally and in writing
• Solid internet research skills
• A passion for learning new things quickly and a strong technical aptitude
• A tenacious self-starter with a drive to succeed

Required Skills

• 1+ years experience in customer service or customer facing role
• Experience working in a fast-paced, dynamic and entrepreneurial environment.
• Self-starter persona, dependable and the ability to respond quickly and accurately on multiple priorities.
• A fun, creative approach and you’re not afraid to be honest and straight forward.
• Experience in SaaS preferred.
• Awesome communication skills with a positive and upbeat personality.
• Experience presenting to prospective MSPs as well as end user partners an asset.

Are there bonus points?

Yes! We'll give your application extra credit if you have one or more of these:

• A year or two+ in any type of technical onboarding, training, technical sales engineering role.
• Knowledge of Hubspot CRM and or/ ConnectWise Manage
• Previous history in Software Support in the IT Services or MSP industry 

We invite all qualified candidates to apply. Please note, you must be eligible to work in the United States to be considered for this role. We thank everyone for their interest, however only successful applicants will be contacted.

No recruiters or phone calls please!

How do I apply?

Make Sure You Include These Two Things

• A note that tells us why you're a great fit for bvoip
• Your resume

Sent your details to careers@bvoip.com

Thanks. We look forward to hearing from you.