1Stream Brings AI Call Handling to NinjaOne Ticketing and PSA

From the first ring to the finished ticket, AI answers, triages, identifies the caller, opens the ticket, and writes the notes and time entry

Austin, Texas, October 26, 2026:

1Stream, the AI Integrated Communications platform built exclusively for MSPs and IT service providers, today announced its integration with NinjaOne at MSP NXT 2026, NinjaOne's inaugural conference for managed service providers.

The integration works with NinjaOne ticketing, PSA, and RMM. It is available now on all 1Stream plans.

What the integration does

For inbound & outbound calls, the integration connects 1Stream's AI features to NinjaOne ticketing and PSA:

• AI Attendant. The modern auto attendant. Callers talk instead of pressing keys.
• AI Triage Agent. Collects the details before anyone answers, takes overflow calls when you are busy, or replaces voicemail and your answering service.
• AI Intelligent Routing. Routes each call to the right person instead of ringing everyone.
• AI automated user ID and verification. Uses your PSA or CRM data to identify callers automatically.
• Screen pop to the PSA ticket. The caller's contact and open ticket are on your tech's screen when the call lands.
• Auto ticket creation on incoming & outgoing calls. A ticket is created as the call comes in and a call is started from within ninjaOne's UI
• AI note taking, transcription, and analysis. AI enters the notes, activities, and time entries for you, including auto time entry from the call summary.
• AI alerting and notification. Set your escalation path and trigger calls, texts, and emails to flag on-call techs or send automated alerts.
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For alerts, 1Stream follows the MSP's triage and escalation plan when a NinjaOne RMM alert fires. It notifies the team by phone, text, or email and keeps going until a person confirms they have it. MSPs can set their own escalation path and trigger calls, texts, and emails to flag on-call techs or send automated alerts. 

"Everyone is telling MSPs that AI will replace their technicians. We think that's backwards," said George Bardissi, Founder and CEO of 1Stream. "AI should take on the work around the call or support interaction, so your techs can stay on the customer. This integration helps keep technical staff on task and customer experience focused." 

Availability

The NinjaOne integration is available now on all 1Stream plans. Learn more on the 1Stream and NinjaOne integration page. 

See it at MSP NXT

1Stream is a sponsor of MSP NXT, October 27 to 29 at the Marriott Austin Downtown. 

About 1Stream

1Stream is the Philadelphia-based, channel-only AI Integrated Communications platform built exclusively for MSPs and IT service providers since 2014 (formerly bvoip), with 200+ native integrations. Learn more at 1stream.com.