1Stream
1Stream Partner Stories

Tell us your 1Stream story

We’d love to feature your MSP. This short form takes about 15 minutes, just fill in what you can.

Don’t worry about polishing your answers. Bullet points and rough notes are perfect, our team writes the final story, and you review and approve every word before anything goes live.

1 · The basics

A few quick facts.

Most of this you’ll know off the top of your head.

2 · Before 1Stream

What wasn’t working?

Honest, specific pain is what makes the rest of the story believable.

What were you using before, and where was it falling short?*
A real example helps a lot, even one sentence about a moment it let you down or cost you time.
What finally made you start looking for something different?
The trigger, an outage, a client you lost, a tech burning out, a renewal coming up.
3 · The switch

How did getting started go?

Real talk is fine here, “everything was perfect” reads as fake.

How did onboarding go, anything easier or harder than you expected?
Roughly how long until your first client was live? Anything our team did well when things got tricky?
4 · Your story’s focus

What’s the heart of your 1Stream story?*

Pick the one that fits best. We’ll ask a few questions tailored to it, anything else can go in the final section.

5 · The results

What changed?

The important part. Numbers make a story land, even rough ones.

What does “it just works” look like now compared to before?*
Uptime, call quality, fewer fire drills, the things you no longer think about.
What’s changed in how your clients experience their phones?
What telecom admin or troubleshooting used to eat your team’s time that doesn’t anymore?
How do you package and sell 1Stream to your clients?*
The offer, how it shows up in your proposals, bundles, or pricing.
What has it done for your recurring revenue and margin?
Has it helped you win or keep clients, or roll out to a new client faster?
Which integrations are doing the heavy lifting, and into what?*
PSA, RMM, documentation, ticketing, name the specific tools.
Walk us through one workflow that’s automated now that used to be manual.
What has that done for your techs’ day?
Context-switching, time logging, ticket accuracy, fewer dropped balls.
Which AI capabilities are you actually leaning on?*
Call summaries, AI agents, sentiment, coaching, the ones in real daily use.
What’s a task AI now handles that a person used to?
How has it changed what your support desk can take on, and have clients noticed?
What does a normal day look like now vs. before?*
Can you put a few numbers on it?
Ballpark figures and ranges are completely fine (“about a day a week,” “roughly 30%”). Leave any blank if you’re not sure.
What’s the single biggest win?
One feature, capability, or result that stands out most, including anything you didn’t expect to get.
6 · Your take

In your own words.

However you’d actually say it, your phrasing beats ours every time.

If another MSP asked you “should we do this?”, what would you tell them?*
Anything else we should know? (optional)
A great spot for any angle the focus questions didn’t cover, another way you use 1Stream, a side benefit, a favorite moment.

Logo & headshot: no need to dig those up now, once you submit, we’ll show you a quick spot to drop them in. You can also skip it and send them to your 1Stream contact later.

Ready to send it over?

Our team will review and reach out within a few business days. Fields marked * are required.

1Stream Partner Stories · Thank you for sharing your story.