The customer is responsible for entering personal information into the BVoIP portal. This data can include name, credential, phone number and / or email. Please see your company administrator responsible for entering data into the BVoIP Cloud system for exact details regarding custom fields that the administrator may have created.
BVoIP does not track nor have knowledge of custom personal information that the customer administrator may have entered. The data is stored securely in th BVoIP Cloud platform and only stored for the explicit purpose of use within the BVoIP Cloud application. No data is shared, processed or exposed with the exception of integrations that may require data for third party integrations, for example, EPR, CRM, and other integrations. This sharing of data is controlled solely by the customer’s administrator.
Data is retained in backups for at least 30 - 90 days at which time it is purged from the system. Data access within BVoIP's portals is restricted to BVoIP administrators that require access to maintain the system.
By inputting data into the BVoIP system the customer agrees that upon separation and / or deletion of data the following will be true:
1. BVoIP is allowed up to 30 days to permanently delete
2. The data will remain in near line backups (storage not related to the primary platform) for up to but not to exceed 30 days where it is only accessible by BVoIP administrators
3. The data will remain in off line backups (storage not related to the primary platform) for up to but not to exceed 12 months where it is only accessible by BVoIP administrators
For further information, please feel free to contact our team at support@bvoip.com